kitsynook Order & Shipping Policy

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Welcome to kitsynook. We are committed to getting your grocery and kitchen essentials to you safely, swiftly, and with complete clarity at every stage. This policy explains how we process orders, what shipping options are available, and how we handle any issues that may arise along the way.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are picked, packed, and dispatched within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are typically processed the same day. Orders placed after 2:00 PM EST, or on weekends, will be handled on the next business day.
• Perishable Goods Handling: Temperature-sensitive and perishable products are packed with specialized cold-chain insulation and shipped Monday through Thursday only, so they are not held in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (Within the United States)

Every shipping rate and delivery estimate is calculated and displayed at checkout before your order is finalized, so you always know the full cost upfront.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00)	Applied automatically to standard orders over $50.00.
Expedited Shipping	2–3 business days	$14.99	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99	Express next-day delivery (Order cut-off 2:00 PM EST).

Please note: Delivery estimates begin once your order has been dispatched from our facility. Transit times may run slightly longer during peak holiday periods or severe weather events.

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International Shipping

kitsynook currently ships to Canada, the United Kingdom, Australia, and select European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may be subject to import duties, value-added taxes (VAT), or customs handling fees upon arrival in the destination country. These charges are set by your local customs authority and are the responsibility of the recipient.

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Order Tracking & Delivery Confirmation

Once your order leaves our facility, you will receive an automated shipping confirmation email containing a direct tracking link and courier details.

If your tracking number does not arrive, or tracking updates do not appear within 3 business days of your order confirmation, please contact our support team with your order number so we can investigate promptly.

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Order Modifications & Address Changes

To keep dispatch times fast, order processing begins shortly after an order is placed.

• If you need to update your shipping address or modify your order, please contact us within 1 hour of placing your order at [email protected].
• While we will make every effort to accommodate change requests, shipping addresses cannot be modified once an order has been handed over to the shipping carrier.

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Damaged, Lost, or Compromised Shipments

We stand behind the delivery of every order:

• Perishable Items: If a perishable item arrives compromised, spoiled, or damaged due to shipping delays, notify us within 48 hours of delivery with photos, and we will issue an immediate full refund or free replacement.
• Lost or Damaged Packages: If your tracking shows delivery but you have not received your package, or if items arrive damaged, please contact us within 7 days of delivery.

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Contact Us & Merchant Information

If you have questions regarding your shipment, shipping options, or order status, please reach out to our team:

• Official Business Name: kitsynook
• Customer Support Email: [email protected]
• Customer Support Phone: 14243333311
• Physical Business Address: 1434 N SPAULDING AVE, Los Angeles, CA 90046, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST